JAM NATION 2021

Jam Nation FAQ:

  1. Why Should I Become A Part Of JAM NATION?
  2. What Do I Receive As A JAM NATION Member?
  3. Is The JAM NATION Membership Transferable?
  4. Can Someone Else Use My Pass For Admission?
  5. How Do I Receive My Collectable Pass And Free T-Shirt?
  6. When Will I Receive My Collectable JAM NATION Pass And EXCLUSIVE JAM NATION Shirt?
  7. When Can I/Should I Join JAM NATION?
  8. What Do I Need To Get In The JAM NATION Entrance?
  9. Can I Become A Part Of JAM NATION At The Door?
  10. How Do I Become A Part Of JAM NATION?
  11. The Show Is Tonight/Tomorrow, And I Haven't Received My Pass Or T-Shirt. What Do I Do?
  12. How Much Does JAM NATION Cost?
  13. Where Do The Proceeds From JAM NATION Go?
  14. Do I Have To Become A Part Of JAM NATION To Get Great Seats At Winter Jam?
  15. Can I Sit Anywhere I Want If I Have A JAM NATION Pass?
  16. Can I Save Seats?
  17. When Should I Arrive At The Venue If I Have A JAM NATION Pass?
  18. Why Do I Still Need To Arrive At The Venue Early If I Have A JAM NATION Pass? What Might Happen If I Arrive Late?
  19. What Artist(s) Will Be At The JAM NATION Q&A For Each Show And How Long Is It?
  20. When And Where Will The JAM NATION Q&A Take Place?
  21. How Often Will JAM NATION Insider Emails Be Sent Out?
  22. How Does Admission To Multiple Shows Work For JAM NATION?
  23. Are There JAM NATION Group Memberships Available?
  24. Are The JAM NATION Group Memberships Any Different From The Individual Platinum Membership?
  25. What Is The Difference Between A Group Premium And Group Basic Membership?
  26. How Long Is My JAM NATION Membership?
  27. What Happens To JAM NATION Members If A Show Gets Cancelled?
  28. Can I Get A Refund For My JAM NATION Membership

1. Why Should I Become A Part Of JAM NATION?

Due to COVID-19, all attendees must join JAM NATION to reserve a spot at their show of choice!

2. What Do I Receive As A JAM NATION Member?

JAM NATION Basic Members receive the following:
·       

Free & Early admission to one Winter Jam show of your choice

·       General admission, socially distanced pod seating
·       Collectible Jam Nation pass & lanyard
·       
Jam Nation Insider e-mails: be the first to know WJ news before the general public

·       Group memberships available for groups of 10 or more
JAM NATION Platinum Members receive the above benefits plus the following:
·       Early admission 2 hours prior to start time through Jam Nation entrance
·       First choice of general admission socially distanced pod seating
·       Limited Edition Jam Nation T-Shirt
·       Personalized Jam Nation Pass and Lanyard
·       Q+A Session with Artists
·       Opportunity to attend multiple shows FOR FREE
·       Early Bird On Site Merchandise Shopping prior to the Basic Doors opening.

3. Is The JAM NATION Membership Transferable?

No. Your membership is for you and you alone and is not transferrable.

4. Can Someone Else Use My Pass For Admission?

No. Your pass is barcoded with your information and cannot be used by another individual for early admission. ID may be required at each venue to confirm membership. If this policy is abused, member may lose membership benefits with no refund.

5. How Do I Receive My Collectable Pass And Free T-Shirt?

Your t-shirt, pass and merchandise discount voucher will be mailed to you once you join JAM NATION. If you join JAM NATION within 2 weeks of your show choice, you will pick up your materials at the JAM NATION entrance upon entry.

6. When Will I Receive My Collectable JAM NATION Pass And EXCLUSIVE JAM NATION Shirt?

While most orders ship within one week, please allow 2 weeks for delivery. If you do not receive your items within two weeks of your order, please email jamnationinfo@jamtour.com.  Winter Jam will make every effort to have your order to you before your show.  However if shipping is delayed and order is not received you may still receive early entry by printing a temporary pass.

7. When Can I/Should I Join JAM NATION?

We encourage you to join JAM NATION as early as possible. Memberships are sold on a "first come, first serve" basis and there are a limited # sold in every market. If there are memberships still available, you can join up until the day of the show.

8. What Do I Need To Get In The JAM NATION Entrance?

You will need either your JAM NATION Collectable Pass or your e-mail confirmation. ID may be required to confirm your membership (remember, membership is per individual and is not transferrable.)

9. Can I Become A Part Of JAM NATION At The Door?

No. All JAM NATION Memberships must be ordered in advance online. But you are more than welcome to purchase a Membership the day of show online, if there are still memberships available. If you order too late to get your pass in the mail, no worries, simply bring your email confirmation for early admission thru the JAM NATION entrance. You can also purchase a JAM NATION Membership online via your cell phone, as long as you can show the receipt on your phone to the JAM NATION Coordinator at the door.

10. How Do I Become A Part Of JAM NATION?

Winter Jam JAM NATION Memberships are ONLY available at the following link. CLICK HERE to join. Charges to credit card bill will show up as "NEWSONG MINISTRIES".

11. The Show Is Tonight/Tomorrow, And I Haven't Received My Pass Or T-Shirt. What Do I Do?

No problem. Simply print and bring your email confirmation for admission. ID may be required.

12. How Much Does JAM NATION Cost?

There are four levels of JAM NATION Memberships: the Individual Platinum membership costs $49.99 (+ S&H); the Group Platinum membership costs $44.99 per person (+ S&H); the Individual Basic membership costs $29.99 per person (+ S&H); and the Group Basic membership costs $24.99 per person (+ S&H).  If you cannot afford to donate at these levels, please click here to contact us for assistance.

13. Where Do The Proceeds From JAM NATION Go?

All proceeds of JAM NATION help offset the operating costs of The Winter Jam Tour Spectacular. The revenue from JAM NATION helps us maintain a high quality ministry- focused concert experience while offering an incredibly affordable general admission price.

14. Do I Have To Become A Part Of JAM NATION To Get Great Seats At Winter Jam?

For 2021, there will be no donation at the door and all attendees must join JAM NATION and select their show of choice to reserve your spot and guarantee entry. Platinum members can enter two hours prior to start time and Basic members can enter one hour prior to start time. Each group can then select from their choice of available seating pods. Capacities will be greatly reduced so everyone should have a great seat!

15. Can I Sit Anywhere I Want If I Have A JAM NATION Pass?

Yes. All JAM NATION Members will receive exclusive access to the seat of their choice provided they arrive during the exclusive Jam Nation Entry Time on the day of their show. JAM NATION Platinum Members are responsible to choose their seats prior to the Basic Members doors and assume all risks of potentially losing it to someone else if they leave their seat. (Please note a minimal amount of seating may be reserved by the Tour or Venue for Radio Winners, Artist Family, etc and will be marked as such with official Tour Signage and unavailable for seating.)

16. Can I Save Seats?

No. Unfortunately you must be a JAM NATION Platinum Member to receive the benefits of reserving a choice seat prior to Basic Member admission. Venue security and tour personnel will ask you to remove any signs, or personal items being used to save seats for anyone not already present in the venue.

17. When Should I Arrive At The Venue If I Have A JAM NATION Pass?

If you are attending a Thursday or Friday show, the JAM NATION Entrance will be open exclusively for Platinum Members from 5:00PM - 6:00PM and the JAM NATION Entrance will be open for Basic Members at 6:00PM.  If you are attending a Saturday or Sunday show, the JAM NATION Entrance will be open exclusively for Platinum Members from 4:00PM - 5:00PM and the Jam Nation Entrnce will beopen for Basic Members at 5:00PM. These times cold vary depending on the venue regulations, so please check your email confirmation and the times listed on jamtour.com for more details.

18. Why Do I Still Need To Arrive At The Venue Early If I Have A JAM NATION Pass? What Might Happen If I Arrive Late?

As a JAM NATION Platinum member, the only way to guarantee that you will be able to select the seat of your choice is to arrive during the JAM NATION Platinum exclusive entry time before the JAM NATION Basic doors open. Once Basic doors open, you may still enter through JAM NATION Entrance but will no longer be guaranteed the best seating.
We HIGHLY suggest that you allow ample time for traffic, parking your vehicle, and locating the JAM NATION entrance to be assured of preferred seating and to not miss the exclusive artist Q+A! Winter Jam will not be responsible for any delays you experience!

19. What Artist(s) Will Be At The JAM NATION Q&A For Each Show And How Long Is It?

Due to day of show schedules and commitments, Winter Jam cannot guarantee which artist or artists will attend the Q&A. However, we do guarantee that at least one main stage artist will participate. The Q&A will last between 10-20 minutes depending on the day of show schedule.

20. When And Where Will The JAM NATION Q&A Take Place?

The JAM NATION Q&A is scheduled to take place at 5:30PM on Thursdays and Fridays and 4:30PM on Saturdays and Sundays. Times may vary depending on day of show schedule and commitments. Q&A will take place from the main stage.

21. How Often Will JAM NATION Insider Emails Be Sent Out?

Whenever there is significant news to communicate, particularly around the launch of a new tour.

22. How Does Admission To Multiple Shows Work For JAM NATION?

As a Jam Nation Platinum member, you will be admitted to all 2021 shows for free (you will have to choose your first show prior to joining and it MUST be the first show you attend.) To attend any secondary shows, you must email jamnationinfo@jamtour.com to reserve your spot or you will not be guaranteed entry, due to social distancing requirements. Be sure to bring your JAM NATION pass plus photo ID to take advantage of this benefit.

23. Are There JAM NATION Group Memberships Available?

Yes. There are two levels of Group Memberships (for 10 or more ordered): Group Platinum and Group Basic memberships. The Group Platinum membership is $44.99 per member and the Group Basic membership is $24.99 per member.  Please note that once group orders are placed they cannot be added to.  Please make sure you have accounted for all members of your group before placing order. If additional memberships are needed after your order is placed you may not add to your order, however, Individual Platinum and Basic memberships can be ordered in any increment as long as they are still available for your show.

24. Are The JAM NATION Group Memberships Any Different From The Individual Platinum Membership?

The only difference is that Group Platinum and Group Basic passes will all be labeled with your group name!

25. What Is The Difference Between A Group Premium And Group Basic Membership?

The Group PLATINUM membership gives groups all the benefits of the Individual Platinum membership, including the earliest entry time, a Jam Nation T-Shirt, and an artist Q+A. The Group BASIC membership gives groups all of the benefits of the Individual Basic membership, including free, guaranteed entry and discounted Winter Jam merchandise.

26. How Long Is My JAM NATION Membership?

Memberships last from the date of payment through the conclusion of the current tour.

27. What Happens To JAM NATION Members If A Show Gets Cancelled?

Due to the shortened schedule of Winter Jam 2021, in the unfortunate event that your chosen first show gets cancelled, your membership can be transferred to 2022. You will receive your collectable JAM NATION T-shirt, pass, and lanyard in the mail and you will have the chance to attend another live show for free in 2022 as long as you have your JAM NATION pass or your email confirmation. Refunds will NOT be issued if a show gets cancelled. Email jamnationinfo@jamtour.com with specific questions.

28. Can I Get A Refund For My JAM NATION Membership?

Once JAM NATION Memberships are placed, they may not be changed, added to, or refunded.  Please look over your order carefully before submitting and make sure you have everyone in your group accounted for.  JAM NATION Members MUST arrive at the JAM NATION entrance during the exclusive Platiunum entry time (listed on store.jamtour.com). Please allow for traffic and parking time. The Winter Jam Tour is not held liable if JAM NATION members arrive later then the designated time and do not receive premium seating.  For more questions about refunds, contact jamnationinfo@jamtour.com.

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